Return & Refund Policy

We value your satisfaction and want to ensure a seamless return process. Please review our return & refund policy below for more information on returning your purchase.


1. I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?

After the 24 hour period of your order being processed, we're unable to cancel ANY orders due to them being registered within the warehouse, we are unable to pull the shipment back.

However, if you no longer wish to have the order, you will have an option of refusing it upon delivery, or paying for the shipping expenses and returning the product to our warehouse.

As soon as we receive the order in either case, we will honor the money back guarantee.

2. CAN I RETURN AN ITEM FOR A FULL REFUND?

  • We want you to be completely satisfied with your purchase from BlissfulBaby. If, for any reason, you are not happy with any BlissfulBaby. products, we offer a hassle-free return policy within 90 days of receipt. Please review the following details regarding returns;
    • Customers can return the product in 30 days after delivery. If the return is initiated after this period, we regret that we cannot process a refund.
    • To be eligible for a refund, the product has to be in the condition in which you received, unworn and unwashed and all tags attached or will be subject to denial.
    • Also product has to be returned to our warehouse in Istanbul/Turkey, Budapest/Hungary and customer is responsible for the returning shipping fee to our warehouse. Depending on our availability in our warehouses we will send you the exact return address.
  • When the product arrives at our warehouse we will provide you with a full refund for the product cost.
  • If there are defects in the products, please inform us within ONE WEEK of receiving. In that case, we would be happy to help and find solutions for the issue!

To initiate a return, please contact our customer support team at hello@theblissfulbaby.co.uk. Please include following details to email; Your order number, items you want to return, reason of the return.
Our dedicated team will assist you with the return process and provide further instructions. 

3. ITEMS NOT ELIGIBLE FOR RETURN

  • Items not in their original condition, washed, damaged, or missing parts for any reasons not our fault.
  • Items returned more than 90 days after delivery.

4. WHAT IS RETURABLE?

Products in their original condition and with all tags attached. Please include the original order packing slip in your return package, if possible.

5. REFUND PROCESS

  • Once we receive your email we will send you shipping instructions.
  • And once we receive the returned item and verify its eligibility, we will initiate the refund process. It usually takes 3-10 business days after we get the item.
  • Your refunded money goes back to your credit card or the original payment method. Keep in mind that shipping and tax fees might reduce the refund amount.
  • Refund Processing Time: Once your refund request is submitted and processed, you can expect your original payment method to be credited within 1-3 business days, depending on your financial institution's processing time.
  • Please note, shipping fees from the original order are not refundable unless you received a damaged or incorrect item.

6. CAN I GET A STORE CREDIT INSTEAD OF REFUND?

Yes. If you choose to get store credit instead of refund to your credit card or the original payment method then we will send you store credit for FULL AMOUNT of your order and won't deduct the shipping fee. 

  • HOW/WHEN WILL I RECEIVE MY STORE CREDIT?

An emailed E-Gift Card will be instantly delivered after your return has been accepted by our warehouse. 

7. LATE OR MISSING REFUNDS

If you don't see your refund yet, here's what to do:

    • Check your bank account
    • Contact your credit card company, as it may take some time before your refund is officially posted
    • Next, contact your bank. Your refund might still be processing

If you've done all of this and you still have not received your refund, please contact us at hello@theblissfulbaby.co.uk.

6. CAN I EXCHANGE AN ITEM WITH ANOTHER PRODUCT, OR ANOTHER COLOR OR FOR A LARGER / SMALLER SIZE?

    Yes! BlissfulBaby will accept exchanges within 30 days of fulfillment.

    • To initiate an exchange please email us here. 
      • Please include following details to email;
        • Your order number
        • Items you want to return and items you want us to send you
    • Once we receive your email we will send you shipping instructions.
    • We do offer free exchanges if the item received is a different product than what we have listed.
    • And If you just would like to change a product with another product or color or size you have to send the product to our warehouse in    Istanbul/Turkey or Budapest/Hungary and returning shipping cost is your responsibility.
    • Once your package is delivered to our warehouse we will send your new item. Also once your Exchange has shipped, you will receive an email with your tracking details.
    • If there’s a price difference between items you want to exchange and if the price of the item you purchased in the first place is higher than the item you want to exchange you’ll get store credit for the difference or if the price of  item you purchased in the first place is lower than the item you want to exchange you’ll need to complete the payment for the difference during the return process.

    Unfortunately We do not offer exchanges on items that are sold out or out of stock.

    Please note you are only allowed an Exchange 1 Time Per Item and you’re responsible the shipping fee of the items - that means when you return the item you want to exchange you’re responsible to cover the shipping fee to our warehouse, also to receive your item, you’ll be responsible for the shipping fee and if you’ll receive store credits for the difference of your exchange, shipping fee will be deducted from the credit

    7. WHAT TO DO IF YOUR ITEM IS DEFECTIVE? 

    We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please contact our customer care team within 48 hours of receiving the damaged item so we can rectify it for you right away.

    Send us a photo of the defect via email (hello@theblissfulbaby.co.uk). Indicate clearly what's wrong with the item or item(s).

    Our Quality Control team will inspect the item(s). Upon passing the inspection, we will happily send you a free replacement or a refund (you choose). 

    For any damaged goods, any product anomaly must be absolutely informed within 3 days after the order reception, reminding us your order number, full name, and the damaged product reference, and providing proof with clear pictures.

    8. IMPORTANT NOTE

    Please note that we do not refund orders if you entered a wrong or incomplete shipping address. Please make sure your shipping address is 100% correct before placing your order. That also applies if you ordered the incorrect item or a rolled canvas instead of a framed and etc.

    9.  FORCE MAJEURE

    We will not be liable for any failure or delay in performance of our obligations under this contract arising out of or caused, directly or indirectly, by circumstances beyond our reasonable control, including, without limitation, acts of God; earthquakes; fires; floods; wars; civil or military disturbances; acts of terrorism; sabotage; health crises; strikes; epidemics; riots; power failures; computer failure and any such circumstances beyond its reasonable control as may cause interruption, loss or malfunction of utility, transportation, computer (hardware or software) accidents; labor disputes; acts of civil or military authority; governmental actions; or inability to obtain labor, material, equipment or transportation; provided.

    10. PRODUCT IMAGE DISCLAIMER 

    Please note that although we make every effort to photograph and describe our products accurately, due to variations in screen resolution, we cannot guarantee that every photo in production accurately reproduces the actual color of the product. Please contact us before purchasing if you have any questions about the color, material or size of an item. 

    11. LOST PARCELS

    If your parcel is lost in transit, we will gladly replace it by ensuring that your order reaches you. If you do not wish to replace the parcel, we must wait 14 days before refunding the order should the parcel reach you. If you don't wish to replace the parcel we still must have 1 additional attempt of replacing the parcel regardless we can assist you additionally.

    Do you have more questions? 

    Are there no measurements or you want more information about a specific product? 
    We are committed to customer satisfaction and will do our best to help resolve any concerns you may have. Email us here.